Dianne Marie Buban

Dianne Marie Buban has been working in the customer service industry since 2014. Dianne Marie began their career at Harte Hanks as a Quality Analyst (Tech Account) where they monitored agent interactions for an Android phone account, presented customer journeys to the client, and facilitated QA discussions for nesting agents. Dianne Marie then became an Order Admin Specialist (Tier 2 Support) where they handled escalated calls, provided second level of support, and managed back-office tasks for canceled orders. In 2021, they joined Conduent as a Quality Assurance Analyst (Airline Account) and is currently working at Hatch as a Product Support Specialist. In this role, they collaborate with the Account Management Team to isolate technical support issues reported by customers, reviews accounts to find gaps or issues in campaigns and workflows, and provides excellent customer service through emails, chats, and calls.

Dianne Marie Buban graduated from Bicol University in 2014 with a Bachelor of Science in Business Administration - Marketing Management.