Fachri Bilfagih Itil4

Fachri Bilfagih is an experienced IT professional specializing in IT service management, problem management, and business IT operations. Currently serving as a Problem Manager at HAVI since March 2021, Fachri drives the identification and resolution of major incidents and problems in IT systems, focusing on proactive problem prevention and continuous improvement. Prior roles include Regional IT Service Manager at HAVI, Business IT Operation Manager at OLX Group, and various technical positions at Roche and The VTS IT Group. Fachri's extensive experience is supported by certifications in ITIL4, CompTIA, and Azure, alongside a Bachelor's degree in Information Systems from BINUS University.