Ruffy-John Costales

Ruffy-John Costales, CSS, CTS, is a skilled healthcare professional currently serving as a Program Specialist in Quality Management at HMSA since February 2024. With a background as a Project Coordinator in Utilization Management at both Agilon MSO Hawaii and agilon health, Ruffy-John has demonstrated expertise in processing specialty and prior authorization requests, ensuring compliance with clinical standards, and collaborating on special projects. Previous roles include Intake Coordinator and Scheduler at Oahu Home Healthcare LLC, Customer Resolution Associate at Magellan Health, and Quality Practice Assistant at The Queen's Medical Center, showcasing a commitment to quality improvement and patient service across various healthcare settings. Educational qualifications include a Bachelor of Science in Health Management from the University of Phoenix and a Bachelor of Science in Business - Healthcare Management from Western Governors University.