Thaila Lagunero

Thaila Lagunero is an accomplished marketing professional with extensive experience in direct and email marketing within the hospitality and telecommunications industries. Currently serving as a Direct and Email Marketing Specialist at Hawaiian Airlines since March 2021, Thaila has excelled in managing guest communications during significant travel disruptions and technical issues. Prior roles include Email Marketing Manager at Aqua-Aston Hospitality, where Thaila managed promotional databases for multiple properties, and Digital Marketing Manager at Hawaiian Telcom, where Thaila developed successful engagement strategies. With a solid foundation in email marketing and data-driven improvement initiatives from tenure at Outrigger Hotels & Resorts and other organizations, Thaila has a proven track record of enhancing customer engagement and generating substantial revenue. Thaila's educational background includes an Associate of Science degree in Marketing and a certification as a Community Health Worker from Kapi‘olani Community College and Honolulu Community College.