Luciano Baiense

Luciano Baiense is a seasoned technology professional with extensive experience in various leadership roles. As a Tech Lead at Haytek since June 2022, Luciano is responsible for guiding technical initiatives. Previously, as a Technical Support Coordinator at B2w Digital from January 2016 to May 2022, Luciano focused on associate development and implemented the Ongoing 24×7 project to enhance collaboration between business and infrastructure teams. Luciano held roles at Ideais from May 2012 to January 2016, including Technical Leader, where responsibilities included automating tasks and developing internal tools, and Technical Support Analyst, providing first-level support. Earlier experience includes a Backend Developer position at Oi S.A and Team Supervisor at Contax, where Luciano managed support teams and ensured performance via training and KPIs. Luciano's educational background includes studies at Estácio from 2016 to 2018.