Nicholas Makay

Nicholas Makay is an accomplished CRM professional with extensive experience in managing and optimizing customer relationship management systems across various organizations. Currently serving as CRM Manager at HBK CPAs & Consultants since July 2020, Nicholas collaborates with financial professionals, sales, marketing, and IT to implement user requirements and act as the primary liaison with software vendors. Prior roles include CRM Analyst at Evoqua Water Technologies, where Nicholas developed COVID-19 CRM protocols and trained over 800 employees, and CRM Analyst at GNC, focusing on targeted campaigns and customer data activation. Nicholas also has a history of CRM roles at K&L Gates, where responsibilities included managing CRM systems and data quality, and prior marketing management experience at Wilkins Solutions Enterprises and North Coast Flight School. Nicholas holds a Bachelor of Science in Marketing and Public Relations from Penn State University.