Fermín Iribertegui Urroz

Fermín Iribertegui Urroz currently serves as the Director of Global Contact Center Operations at HBX Group, with a focus on defining and executing global operations for clients and suppliers. With extensive experience at Hotelbeds since June 2010, Fermín has held multiple leadership roles, including Director of Global Clients Operations and Director of Global Operations Europe & Global CRC, emphasizing exceptional service delivery through various global hubs. Previous positions include roles at TUI Travel PLC, Accenture, Banco Santander, Deloitte, and the Universidad de Navarra, where Fermín contributed to strategic initiatives and management consulting. Educational qualifications include a Bachelor in Business Administration from the University of Navarra and various certifications in Customer Experience and Lean Six Sigma.