Operations and Quality Assurance

The Operations and Quality Assurance team at HC-One is dedicated to ensuring the highest standards of care across all our homes. They oversee operational efficiency, implement quality improvement initiatives, and provide strategic support in areas such as commissioned care, dementia services, and customer care. By leveraging insights and governance, this team ensures that every resident receives compassionate and safe care, aligning with HC-One's mission to be the first choice in care provision.