Brian Castille

Brian Castille's work experience includes positions at hc1, Genesys | Interactive Intelligence, and the United States Marine Corps.

At hc1, Brian worked as a Business Intelligence Consultant, where they designed, developed, validated, and supported custom reports and dashboards. Brian also developed efficient data models and trained clients to develop reports using hc1's reporting platform. Brian played a key role in driving data democratization within the organization and advised colleagues on data-driven decision making. Prior to this role, Brian worked as a Senior Support Engineer at hc1, where they troubleshooted business intelligence reports, facilitated discussions with activation teams, and trained and mentored new engineers. Brian also administered Jira projects and facilitated troubleshooting sessions with internal and external clients.

Before joining hc1, Brian was an Enterprise Account Engineer at Genesys | Interactive Intelligence. In this role, they supported isolated Enterprise accounts, maintained high performance in technical troubleshooting, and managed changes to customer environments. Brian also identified areas of improvement for customers and proposed solutions. Brian was responsible for incident prioritization, restoration, and resolution and traveled onsite for customer visits. Brian also participated in the Enterprise on-call rotation.

Brian's early work experience includes serving in the United States Marine Corps as a Data Chief | Information Systems Specialist. In this role, they managed and mentored other Information Systems Specialists, developed communications plans, and delegated work among the team. Brian was responsible for the installation, configuration, and management of information systems, including MS Exchange and Defense Message Systems. Brian also installed, configured, and maintained network services.

Overall, Brian Castille has a diverse background in business intelligence, support engineering, and information systems management, with a focus on driving insights and efficiency for organizations.

Brian Castille began their education at Ivy Tech Community College where they pursued an Associate of Science degree in Computer Information Systems. The exact dates of their enrollment are not provided.

Later, they attended Indiana University–Purdue University Indianapolis from 2019 to 2022, earning a Bachelor of Science degree in Informatics.

In terms of certifications, Brian has completed several courses related to data science. In 2019, they obtained certifications in "Python for Data Science," "Data Science Methodology," "Open Source tools for Data Science," and "What is Data Science?" from Coursera. Additionally, in January 2022, they completed a certification titled "Social/Behavioral Researchers" from the CITI Program.