Prudence Giffin

Prudence Giffin is an experienced call center team leader at HCF Australia since October 2014, responsible for managing and coaching an inbound call center team to deliver exceptional customer service. Previously, Prudence held various temporary roles, including Office Assistant at Everhard Industries and Temporary Employee at Robert Walters. At IAG from 1999 to 2013, Prudence advanced through several positions including Customer Insight Analyst, Retail Sales and Service Manager, NSW Virtual Manager, and National Virtual Manager, where responsibilities included analyzing customer experience data, leading and developing teams, and implementing flexible work initiatives. Prudence's educational background includes a Diploma of Management from the Australian Institute of Management and a Certificate in Human Resources from Thompson Education Correspondence.