Audrey D. serves as the Sr. Director of Market Delivery & Implementation at Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas since April 2015, where oversight includes managing the sales delivery experience for key market segments, leading cross-functional teams in group installations, and driving a customer-first culture through strategic planning. Prior roles include Senior Manager, Market Delivery & Implementation, where a high-performing team for National TX clients was led, as well as experience as a Client Implementation Consultant, where strategic consultation improved implementation processes. Previous positions at MLD Pathology/Applied Diagnostics and BCBSNE involved operations and product management, with a strong foundation in claims auditing and analysis. Audrey D. holds a Bachelor of Arts in Health/Health Care Administration from Bellevue University and additional credentials in insurance and healthcare assistance.
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