Dan Alexander is an ITSM professional currently serving as the Director of Service Management Strategy at Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas. Previously, Dan held various roles at PepsiCo, including Senior Manager for CTO PFNA Prevention and Stability and IT Specialist for Frito-Lay Warehouse DevOps Lead, where they managed teams and initiatives focused on operational stability, cost reduction, and productivity improvements. Dan is pursuing a degree in Computer Science at Collin College and is a strong advocate for mentoring and supporting the development of independent leaders within organizations.
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