Greg Castillo is an experienced professional with a diverse background in information reporting and customer service management. Currently serving as an Information Reporting Specialist at Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas since August 2019, Greg has developed expertise in statistical interpretation and team building. Previous roles include Senior Contact Center Supervisor and Contact Center Supervisor at Canon IT Solutions Inc., where Greg focused on departmental development and employee mentoring. Earlier positions include Universal Banker at U.S. Bank and Team Leader at Convergys, specializing in data reporting and team coaching. Greg holds a Bachelor of Business Administration in Management Information Systems from The University of New Mexico, earned between 2011 and 2013.
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