Neha Pathak, FCXP (CX-I), has a diverse background in user and customer experience, with a focus on research and strategy. Neha's career spans various roles, including Sr. User Experience Specialist at User Centric, Inc. from 2003 to 2008, where Neha conducted user experience research for Fortune 500 companies. At Blue Cross and Blue Shield from 2013 to present, Neha has held multiple positions, including Sr. User Experience Strategist and current Manager of Customer Experience, focusing on customer behavior and driving experience innovation. Previous experience includes leading a client service team at Goldman Sachs and working as a User Experience Research Consultant for a Travel/Airline site. Neha holds a Master's degree in Human Computer Interaction from DePaul University and a Bachelor's degree in Finance from Loyola University Chicago.
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