Nicole Walker

Vice President, Operations Enablement

Nicole Walker currently serves as Vice President of Operations Enablement at Health Care Service Corporation, where responsibilities include overseeing supplier management, regulatory implementations, and operations policy governance. Previously, Nicole held positions as Vice President of Customer Experience and Sr. Director of Innovation Incubator + Design, where leadership involved enhancing stakeholder experiences and leading a design team to develop user-centric solutions in health care. Nicole also founded mom adVENTURES to support mothers in product development and served as an adjunct professor at the Ed Kaplan Family Institute for Innovation and Tech Entrepreneurship, teaching human-centered design. Earlier experience includes roles at Blue Cross and Blue Shield and marketing positions focused on Medicare sales. Educational credentials include a Bachelor of Science in Industrial Engineering and a Master's in Health Services Administration from the University of Michigan.

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