Rajeev D'Souza

Rajeev D'Souza is currently the Sr. Director of Voice of Customer Operations at Health Care Service Corporation since January 2023. Prior to this, Rajeev held multiple leadership roles at United Airlines from 2000 to 2023, including Director of Customer Experience Innovation and Sr. Consultant for Total Rewards, where responsibilities included overseeing customer experience and performance management with a substantial budget. Rajeev also directed the Customer Relationship Management and Customer Data Management sectors, focusing on customer data infrastructure and analytics. Additional roles encompassed directing Benefit Operations, Culture, Diversity & Inclusion initiatives, and Employee Engagement strategies, along with leading airport operations and continuous improvement projects. Rajeev's educational background includes an MBA from Northwestern University's Kellogg School of Management, a Master of Science in Industrial Engineering from the University of Cincinnati, and a Bachelor of Engineering in Mechanical Engineering from Osmania University.