Sydney B.

Sydney B. is a results-oriented quality improvement professional currently serving as a Sr. Quality Training & Knowledge Management Auditor at Blue Cross and Blue Shield of Texas. With a proven track record in streamlining business processes, Sydney has trained over 70 new hires, achieving significant improvements in service performance and compliance. They previously held roles at Alorica as a Customer Service Representative and at All Web Leads, Inc. as an Insurance Sales Representative. Sydney is actively pursuing a Bachelor of Arts in Psychology at The University of Texas at San Antonio.