Esther Pham

Esther is a PMP Certified Professional and HDI-Support Center Director certified with over 14 years of experience working with large private and public sector organizations across North America and the U.K.

Esther first joined WBM to lead the onboarding of the company’s first Enterprise Service Desk engagement, ultimately leading the implementation of technologies and processes in growing from a team of 8 to 91 total staff today. Esther leads a Service Management team of 101 staff. In 2021 the WBM team had embarked on their HDI journey to create world class customer experiences.