Caroline Akers

Caroline Akers is a seasoned professional with extensive experience in customer experience and quality assurance. Currently serving as a Senior Quality Assurance Associate at Headway since May 2022, Caroline has also held roles as a Senior Customer Experience Associate and Customer Experience Associate within the same company. Prior experience includes leadership as a Customer Experience Team Lead at Ollie and roles at a private company as a nanny and QED Hospitality as an Office Manager. Previous positions also include legal assistant roles at Loeb & Loeb LLP and Manier & Herod, a sales associate position at Anthropologie, and an internship at the Nashville Public Library's Metro Archives. Caroline graduated with a Bachelor of Arts in History from Mississippi State University in 2014.