Elizabeth Hoffman has a diverse background in operations and customer experience, currently serving as the Director of Insurance Operations at Headway since November 2024. Previously, Elizabeth held the position of Senior Director of Customer Experience at Oula from November 2021 to September 2024. Elizabeth’s earlier roles include Director of Clinical Strategy & Optimization and Associate Director of Clinical Operations at Oscar Health, as well as Case Team Leader and Consultant at Bain & Company. Elizabeth began the professional journey as a Business Analyst at Dstillery and worked in various marketing roles at Bloomingdale's, including Loyalty Marketing Analyst. Elizabeth holds an MBA from Harvard Business School and a BA in Political Science and Consumer Psychology from the University of Pennsylvania.
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