Gregory Joachim is an experienced operations professional with a strong background in patient advocacy and client management. Currently serving as an Operations Agent at Headway since October 2023, Gregory efficiently utilizes insurance payer platforms to gather and analyze patient claim information. Previously, as a Patient Advocate at Parachute Health, Gregory led a successful product rollout, onboarding over 50 clients and achieving a 95% satisfaction rate among new users. In the role of Senior Operations Lead at Arrow Physical Therapy & Rehabilitation, Gregory managed significant client revenues and implemented solutions that improved scheduling efficiency and patient wait times. Earlier retail experience includes positions at DICK'S Sporting Goods and Lord + Taylor, where exceptional customer service and proactive engagement contributed to increased sales and customer satisfaction. Gregory holds a Bachelor's degree in Sociology from Kean University.
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