Jonathan Rushing

Jonathan Rushing is an experienced professional with a background in customer experience and administrative support. Currently serving as the Customer Experience Team Lead at Headway since February 2022, Jonathan has advanced through roles including Senior Customer Experience Associate and Customer Experience Associate - Claims Specialist, focusing on guiding solutions for patients, clinicians, and insurance carriers, as well as specializing in claims remediation. Previously, Jonathan worked at Forward as a Care Coordinator, providing crucial communication between patients and staff while training new hires and resolving complex issues. Earlier experience includes roles as an Administrative Assistant at Rbear and Associates and Joyce Appraisal Service, and as a Shipping Receiving Coordinator at Tedford and Martin, LLC. Jonathan holds a Certificate in Cyber Security from the University of California, Davis, and an Associate's degree in Accounting from American River College.