Matt L. is a Senior Manager at Headway, where they lead customer experience operations and implement innovative technology solutions to enhance efficiency. With extensive experience in e-commerce and customer support management, Matt has honed skills in data analytics, operational management, and strategic planning across various organizations, including Recurate and Harry's, Inc. They hold a Bachelor of Arts in Visual and Performing Arts from the University of the West of Scotland and a Master's degree in Playwriting from the University of Glasgow. Previously, Matt has successfully contributed to improving customer satisfaction and operational efficiency through effective team management and process enhancements.
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