Denise Martin

Denise Martin is a seasoned professional with extensive experience in customer service and patient experience management in the healthcare sector. Currently serving as a Customer Service Supervisor at Health Alliance Plan since August 2021, Denise previously held the position of Grievance and Appeals Coordinator at Blue Cross Blue Shield of Michigan, where responsibilities included analyzing and resolving complaints and appeals while adhering to regulatory guidelines. Prior experience includes roles as Patient Experience Manager at Detroit Medical Center, Patient Experience Coordinator at McLaren Flint, and Local Office Manager at Insphere Insurance Solutions, where Denise significantly contributed to operational success and patient satisfaction. Denise holds a Bachelor's Degree in Health Care Administration/Management from the University of Michigan-Flint and has pursued additional education at Oakland Community College and the University of Nevada, Reno.