Terri M. has extensive experience in workforce management and operations within the healthcare industry, currently serving as a Workforce Management Senior Operations Analyst at Henry Ford Health System and Health Alliance Plan since April 2015. Key responsibilities include forecasting, scheduling, reporting, and overseeing IVR workflows, as well as managing special projects and enhancing operational efficiencies. Terri has held multiple roles at Henry Ford Health System, including Senior Project Coordinator, where expertise in data analytics and compliance management was developed, and as a Data Analyst focused on real-time adherence and call center operations. Prior to this, Terri worked as a Physician Access Coordinator and Behavioral Health Patient Advocate, and gained customer service experience at General Motors with OnStar.
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