Richie Rosales has worked as a Customer Service Officer at Health Assurance Hospitals Company - DHAMAN شركة مستشفيات الضمان الصحي - ضمان since December 2021. Prior to this, Richie was a Medical Receptionist at United Medical Services from November 2015 to December 2021, a Customer Service Representative at Kout Food Group from January 2013 to October 2015, and a Customer Service Representative at ePerformax from January 2011 to January 2013. At ePerformax, Richie worked as a Buyer Protection Customer Service Agent on eBay. com, involving supporting all aspects of the resolutions process and delivering outstanding customer experiences.
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Health Assurance Hospitals Company - DHAMAN شركة مستشفيات الضمان الصحي - ضمان
Since its establishment in 2014 based on an Amiri Directive as part of the national development plan (New Kuwait 2035). Health Assurance Hospitals Company (DHAMAN) is the first Public-Private-Partnership (PPP) healthcare organization in the Middle East and the first company in the Gulf to offers its services based on the Health Maintenance Organization (HMO) model. DHAMAN handles providing Kuwait’s mandatory health insurance for expatriates through establishing an integrated healthcare system that includes medical insurance programs, as well as building and operating a network of primary healthcare centers and hospitals that cover all areas in Kuwait while applying best professional practices to achieve sustainability in healthcare and investing in the infrastructure of the health sector based on highest international standards and recruiting over 7,000 highly qualified individuals in medical and administrative fields. The shareholder structure of DHAMAN consists of government bodies represented by Kuwait Investment Authority (KIA) and the Public Institution for Social Security (PIFSS) with 24%, a strategic partner from the private sector with 26%, and 50% of the Company’s shares were allocated for Kuwaiti citizens through an initial public offering.