Yaqoub Ali Al Baker is an experienced professional in customer service and call center management, currently serving as the Contact Center and Customer Service Manager at Health Assurance Hospitals Company - DHAMAN since March 2021. Previous roles include Assistant General Manager at Gulf Contact Centers from February 2017 to January 2022, where management of outsourced call centers for various sectors was key. Yaqoub also held the position of Head of Call Center at the National Bank of Kuwait for nearly eleven years, following a tenure as the Complaint and Credit and Collection Department Manager at Zain Kuwait. Educational qualifications include a Bachelor's degree in Geology/Earth Science from Kuwait University, attained between 1989 and 1997.
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Health Assurance Hospitals Company - DHAMAN شركة مستشفيات الضمان الصحي - ضمان
Since its establishment in 2014 based on an Amiri Directive as part of the national development plan (New Kuwait 2035). Health Assurance Hospitals Company (DHAMAN) is the first Public-Private-Partnership (PPP) healthcare organization in the Middle East and the first company in the Gulf to offers its services based on the Health Maintenance Organization (HMO) model. DHAMAN handles providing Kuwait’s mandatory health insurance for expatriates through establishing an integrated healthcare system that includes medical insurance programs, as well as building and operating a network of primary healthcare centers and hospitals that cover all areas in Kuwait while applying best professional practices to achieve sustainability in healthcare and investing in the infrastructure of the health sector based on highest international standards and recruiting over 7,000 highly qualified individuals in medical and administrative fields. The shareholder structure of DHAMAN consists of government bodies represented by Kuwait Investment Authority (KIA) and the Public Institution for Social Security (PIFSS) with 24%, a strategic partner from the private sector with 26%, and 50% of the Company’s shares were allocated for Kuwaiti citizens through an initial public offering.