Yaqoub Ali al Baker

Yaqoub Ali Al Baker is an experienced professional in customer service and call center management, currently serving as the Contact Center and Customer Service Manager at Health Assurance Hospitals Company - DHAMAN since March 2021. Previous roles include Assistant General Manager at Gulf Contact Centers from February 2017 to January 2022, where management of outsourced call centers for various sectors was key. Yaqoub also held the position of Head of Call Center at the National Bank of Kuwait for nearly eleven years, following a tenure as the Complaint and Credit and Collection Department Manager at Zain Kuwait. Educational qualifications include a Bachelor's degree in Geology/Earth Science from Kuwait University, attained between 1989 and 1997.