Ian Lane is an accomplished IT professional with extensive experience in healthcare technology management. Currently serving as the Director of IT Service Center at the Health Care District of Palm Beach County, Ian provides operational oversight for service desk and desktop support teams, managing services for over 100 schools, 11 public health clinics, 3 mobile units, and 1 hospital, while successfully implementing a change management program that reduced incidents by 30%. Prior to this role, Ian held various leadership positions at NTT DATA Services and Palm Beach Gardens Medical, where achievements included improving customer satisfaction by 15% and maintaining a remarkable 99% system uptime. Ian began a career in technology as an Information Systems Analyst at Bethesda Health and served in the United States Navy, ensuring technical support for aviation ordnance. Ian holds a Bachelor of Science degree in Engineering Technology from Middle Tennessee State University.
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