Markus Potts

Markus Potts is an experienced IT professional with a robust background in system administration, service management operations, and technology management. Currently serving as Sr. Manager of System Administration and Monitoring at Healthfirst since April 2022, Markus has previously held senior management positions at Kyndryl, IBM, and Anthem, Inc., demonstrating expertise in incident, problem, and change management. Markus began a career in technology at Sprint as a NOC Technical Analyst and has since advanced through various roles, including Network Engineer at AT&T and Infrastructure Operations Support Manager at UnitedHealth Group. Educational qualifications include a Master's degree in Information Technology from Virginia Tech and a Bachelor's degree in Electronics Engineering Technology from DeVry Institute of Technology.