Theresa Bohning

Theresa Bohning is a seasoned professional with extensive experience in bilingual customer service and marketing. Currently serving as a Bilingual Contact Center Service Agent at Healthfirst since November 2023, Theresa ensures member satisfaction through effective communication in English and Spanish, focusing on insurance, applications, and claims management. Previous roles include a Bilingual Customer Satisfaction Surveyor at The Crossroads Group, Inc., and a Bilingual Customer Service Representative at People Share, demonstrating strong skills in customer feedback collection and service resolution. Theresa held leadership positions as CEO & Publisher at Directories By Design and Director of Marketing & Sales for the Upper Tampa Bay Chamber of Commerce, showcasing expertise in business development, marketing strategies, and community relations. Theresa's educational background includes a Bachelor of Science in International Business & Marketing Management from Kutztown University of Pennsylvania and studies at prestigious institutions such as New York University and Fundación Universidad de las Américas.