Sarah Fernandes

Sarah Fernandes has over 20 years of work experience, mainly in the healthcare industry. Sarah started their career at CIGNA Healthcare in 1997 as a Health Services Specialist. In 1999, they joined Health New England as a Member Services Representative but quickly advanced to become a Senior Member Services Representative. In this role, they handled irate callers, researched complex issues, and worked in various work groups to ensure the department was well-educated. Sarah then became a Member Services Supervisor, responsible for meeting call center measures and coaching direct reports on quality monitoring and complex issues related to benefits. As a Member Services Manager, they oversaw a team of 35 representatives and ensured compliance with call center performance guarantees, NCQA requirements, CMS requirements, and Medicaid requirements. Finally, they held the position of Medicare Sales Manager, where they were responsible for the growth and retention of Health New England's Medicare products through various sales channels and agent recruitment and training.

Sarah Fernandes attended Fitchburg State University, although the dates of their enrollment and the degree and field of study were not provided. In addition to their university education, they obtained the AHIP Fraud Waste and Abuse Certification from America's Health Insurance Plans (AHIP) in July 2020, and the Licensed Massachusetts Accident and Health Insurance Producer from the Massachusetts Division of Insurance in July 2011.