Health Services Advisory Group, Inc. (HSAG)
Charlotte Rowe is a Clinical Quality Coordinator at Health Alliance Plan, where employment began in April 2023. Previously, Charlotte served as a Provider Network Analyst and Quality Analyst at Oakland Community Health Network from October 2017 to March 2023. Prior experience includes roles at Kadima Center, including Intake/Quality Assurance and Compliance Coordinator, Volunteer Program Coordinator/Clinical Social Worker, and Social Worker/Activities Coordinator from January 2014 to October 2017. Educational qualifications include a Master's Degree in Social Work from the University of Michigan (2013-2014), an M.A. in Clinical Psychology from Fuller Theological Seminary (2010-2013), and a Bachelor's degree in Psychology from Calvin University (2008-2010). Additional experience includes various internships and roles focused on volunteer management, community outreach, and clinical support.
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Health Services Advisory Group, Inc. (HSAG)
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HSAG has more than 30 years of experience performing external quality review (EQR) activities. While officially designated as an EQRO for 15 states, HSAG provides EQR-like services in 16 states. HSAG began performing EQR activities in 1983 and currently provides services in Arizona, California, Colorado, Florida, Georgia, Hawaii, Illinois, Iowa,Michigan, Nevada, New Hampshire, Ohio, Tennessee, Utah, Vermont, and Virginia. HSAG works collaboratively with the state Medicaid agencies for which it performs EQR services to help improve the quality of care provided to Medicaid recipients. Moreover, HSAG collaborates with each state's staff to develop state quality improvement plans and to design initiatives that will result in measurable outcomes. HSAG's work affects more than 13 million Medicaid recipients, approximately 45 percent of the nation’s Medicaid population.