Erin Ross

Erin Ross is a Senior Information Services Project Manager at Health Share of Oregon. Erin has over four years of experience in operations management, specifically in the retail industry. Before their current position, Ross was an Operations Manager at PetSmart. During their time there, they were responsible for managing a team of staff, which included recruitment, training, performance evaluations, retention, and disciplinary actions. Ross was also in charge of creating project plans to improve store metrics.

Under Ross' leadership, the store saw a reduction in total turnover by 10% each year. This was achieved by engaging associates in team building events and creating a more effective new hire onboarding and training process. Additionally, Ross implemented an internal process improvement project that reduced customer facing holes by 20% and out of stocks by 8-13% per department within the first year. Furthermore, they developed a roadmap for the implementation of new scheduling technology that was used corporate-wide. As a result of these initiatives, labor costs were reduced by 6% and labor efficiency improved by 13%. Lastly, Ross increased stores' comp sales by 3-5% each year by developing new merchandising initiatives to drive sales. Erin also improved customer retention by 15% each year by creating a plan to drive customer engagement and tracking successes through customer survey data.

Erin Ross reports to Chris Diaz, Director of Information Services. They work with Sam Lasin - Information Services Senior Database Developer, Ryan Brown - Information Services Systems Engineer, and Megan Brophy - Information Services Infrastructure Operations Manager.