Randell Johnson

Randell Johnson is an accomplished professional in customer engagement with extensive experience in managing call center operations. Presently serving as Vice President of Customer Engagement at HealthCare Partners, New York, since July 2005, Randell oversees the daily operations of a call center that processes around 30,000 customer calls monthly and leads a team of 18 Customer Service Representatives. In previous roles, Randell held the position of Associate Vice President of Customer Engagement and Customer Service Manager at Vytra Health Plans, where responsibilities included managing larger teams and implementing strategic initiatives for call center excellence. Randell's educational background includes studies at Nassau Community College and High School for the Humanities.