Mscc Lisa Silvestre

Lisa Silvestre, MSCC, has extensive experience in clinical operations and management within the workers' compensation sector, having worked at Optum from July 2003 to May 2024. As a Manager of FBCM, MSA, and Utilization Review Services, Lisa oversaw a team of over 20 technical staff, ensuring efficient operations. In the role of Associate Director Clinical Operations, Lisa led a clinical team focused on enhancing claim and patient outcomes, managing both onshore staff and international expansions. Currently serving as Associate Director of Clinical Quality, Lisa is responsible for overseeing the Continuous Quality Control Program, conducting performance reviews, and providing compliance reporting to senior leadership. Prior experience includes managing operations at LewisCo, where Lisa directed telephonic case management for various insurance claims and facilitated training for employees and external clients. Lisa holds a Bachelor's degree in Organizational Management from Rosemont College and an Associate's degree in Business Administration and Management from Montgomery County Community College.