HealthDirect Pharmacy Services
Serena Barry, MBA, is an accomplished professional with extensive experience in client services and operations management within the hospitality and pharmacy sectors. Currently, Serena serves as the Manager of Client Services & Relations at HealthDirect Pharmacy Services, where responsibilities include establishing strong customer relationships, ensuring 100% business retention, maintaining records in CRM software, and coordinating on-site resolutions for client service issues. Prior experience includes roles as Director of Front Office Operations at Widewaters Hotels, Assistant Front Office Manager at Hyatt Hotels Corporation, and General Manager at Crescent Beach Inn & Spa. Serena holds a Master of Business Administration (MBA) in Business Administration, Management, and Operations from SUNY Brockport and a Bachelor of Science (BS) in Information Systems from Pace University.
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HealthDirect Pharmacy Services
As a 100% employee-owned LTC pharmacy provider, our purpose-driven team strives to deliver personalized care in every interaction. We serve 8 states and are known for expert-level pharmacy services with outstanding client support backed over 50 years of industry experience. Our people-first focused team is guided by the following principles: • Long-Term Approach – Building Relationships That Create Life-Long Customers • Employee Ownership – Empowering Our Team • Take Care – Customer First Collaboration and Decisions • Needs Driven – Seeking Innovative Solutions With a Can-Do Attitude The HealthDirect team is dedicated to serving the unique pharmacy needs of all individuals residing in Long-Term Care (LTC) facilities and supporting the staff members who provide their daily care. With pharmacies in 8 states, our team supports 50,000 residents each day. We’re proud to be part of the KPH HealthCare family of companies. With over 110 years as an employee-owned company, all divisions of KPH take pride in providing the highest level of quality pharmacy and healthcare services. As a $1 billion leading national healthcare provider, KPH Healthcare is able to consolidate purchasing across divisions to deliver significant savings to clients and customers.