Troy Wical

Troy Wical is a seasoned leader in operations and engineering with extensive experience in the technology and eCommerce sectors. Currently serving as VP of Reliability Engineering & Operations at HealthEdge since July 2025, Troy previously held various senior roles at Expedia Group from November 2011 to July 2025, including Head of Observability and Global Operations, where the focus was on enhancing customer experiences and operational excellence through innovative observability solutions. Troy also served as Director of Observability and Director of Operations, where significant achievements included managing large, diverse teams globally, overseeing substantial budgets, and driving the transition to a global operational framework. Earlier in Troy's career, positions at eBay from October 2002 to November 2011 involved managing operations teams and system administration, including leading incident response in a network operations environment and managing production installations across extensive server infrastructures.