HealthFirst
Demetris Johnson has extensive experience in customer support and technical roles across various industries. Currently a Customer Support & Enterprise Team Lead at HealthFirst since October 2016, Demetris handles supervisor escalations and provides feedback during team member one-on-ones. Prior to this, Demetris worked as a Retention Specialist, managing customer inquiries and service alterations. Experience includes serving as Escalation Manager at Verathon Inc., overseeing global complaint reporting processes, and multiple positions at AT&T Mobility where Demetris resolved complex issues for enterprise customers. Earlier roles included a Software Tester at Nintendo and a Customer Service Representative at Capital One. Demetris holds a certification in Computer Numerically Controlled Machinist Technology from Everett Community College and a diploma from Clover Park High School.
HealthFirst
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Founded in 1971, HealthFirst provides services to more than 50,000 dental and medical facilities each year. We are registered with the FDA and DEA and have Verified-Accredited Wholesale Distribution accreditation from the National Boards of Pharmacy. Our emergency medical kit, sharps management and amalgam recovery solutions have been widely adopted by healthcare providers and are endorsed by American Dental Association Member Advantage. We are a DSCSA-compliant provider of low-unit drug serialization services.