Demetris Johnson

Customer Support & Enterprise Team Lead at HealthFirst

Demetris Johnson has extensive experience in customer support and technical roles across various industries. Currently a Customer Support & Enterprise Team Lead at HealthFirst since October 2016, Demetris handles supervisor escalations and provides feedback during team member one-on-ones. Prior to this, Demetris worked as a Retention Specialist, managing customer inquiries and service alterations. Experience includes serving as Escalation Manager at Verathon Inc., overseeing global complaint reporting processes, and multiple positions at AT&T Mobility where Demetris resolved complex issues for enterprise customers. Earlier roles included a Software Tester at Nintendo and a Customer Service Representative at Capital One. Demetris holds a certification in Computer Numerically Controlled Machinist Technology from Everett Community College and a diploma from Clover Park High School.

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