HealthFirst
Heidi Jackson-Flowers is an experienced professional in customer service and sales operations, currently serving as the Customer Service & Sales Operations Manager at HealthFirst since March 2016. Responsibilities include overseeing daily activities of the customer care department, which encompasses Customer Care, Enterprise Support, Retention, Onboarding, and Dealer Support teams. Prior to HealthFirst, Heidi held the position of Customer Service Manager at Stradis Healthcare from September 2021 to February 2023, and worked at Genie – a Terex brand as an International Parts Sales representative from March 2013 to March 2016, where responsibilities included resolving part identification and shipment queries. Heidi's career also includes a significant tenure at Verizon Wireless from February 2000 to June 2012, where roles included Global Enterprise Advisor, focusing on consulting for Fortune 500 companies to improve productivity and revenue.