Karminder Kondal

Karminder Kondal has a diverse work experience in business analysis roles. From 2015, they worked as a Senior Business Analyst at HealthHelp, where they designed and implemented Utilization Management Products to increase company revenue. Karminder also played a key role in transitioning from EDI 278 to HL7 FHIR Standards for client processing. Kondal conducted Joint Application Design sessions with stakeholders and prepared Business Requirement Documents and Use Cases. Karminder provided ongoing support for the development and deployment of various products in the healthcare field.

Prior to this, Kondal worked as a Business Analyst at Cablevision Media Sales Corporation from February 2014 to September 2015. In this role, they collaborated with stakeholders from multiple disciplines to gather requirements and developed project documentation including use cases, process flow diagrams, and test plans. Karminder also supported the change management process by tracking bugs, enhancements, and features.

From February 2011 to February 2014, Kondal worked as a Business Analyst at Cablevision. Here, they collaborated with Call Center Operations and had knowledge of various call center technologies. Karminder was a technical SME for call center technologies such as ACD, IVR, CTI, digital call recording, workforce management, and reporting. Kondal also demonstrated proficiency in writing complex SQL queries for data retrieval and validation.

Karminder Kondal obtained a Bachelor's degree in Business Administration and Management, General from the State University of New York at Old Westbury in 2015. Prior to that, from 2011 to 2013, Kondal attended Queensborough Community College of The City University of New York (CUNY), also pursuing a Bachelor's degree in Business Administration and Management, General. Before entering college, Kondal completed their high school education at Information Technology High School from 2006 to 2010. No specific degree or field of study was mentioned for the high school education.