HealthTeam Advantage
Katrina Brent is a seasoned professional with extensive experience in quality management and healthcare operations, currently serving as the Senior Manager of Quality/Medicare Stars at HealthTeam Advantage since September 2017. In this role, Katrina develops and manages the CMS Stars and Quality program, coordinating critical activities related to HEDIS, CAHPS, and HOS to ensure high-quality services for members. Previously, Katrina held positions including Manager of Medicare Stars and Medicare Stars Analyst, contributing to quality improvement initiatives and compliance efforts. Katrina's earlier experience includes roles at The National Board for Certified Counselors and Blue Cross NC, where skills in operations, problem resolution, and customer service were honed. Katrina holds a Bachelor of Arts degree in Kinesiology and Exercise Science from DePauw University.
HealthTeam Advantage
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HealthTeam Advantage is a subsidiary of Cone Health, a not-for-profit health care network serving people in the greater Triad area of Greensboro, NC. At HealthTeam Advantage we have offered PPO Medicare Advantage plans since 2016 and have over 16,000 members as of October 2020. In January 2020 we launched a new chronic special needs plan (CSNP) for diabetes and congestive heart failure in Guilford County. Our Medicare Advantage plans have a special Healthcare Concierge model through our member services department, who are located right here in Greensboro. Our Medicare Advantage plans are all-in-one plans offering medical and prescription drug coverage plus extra benefits. The value of our Concierge customer service model is rewarded with a high 95% retention rate of our members. HealthTeam Advantage employees are offered great benefits plus training and development as part of their role within the company. In addition to an open environment where employees are encouraged to collaborate and give insight into on-going projects, they are also offered the ability to join community events that our company supports. These events include the Rubber Duck Race by the March of Dimes and JDFR One Walk, who leads the fight against Type 1 diabetes. Even in a time where most employees are working from home, we continue to be a close-knit family and have a weekly call with all company employees and our president, Brendan Hodges. This call is a time for company updates, questions and recognition of birthdays and years of service. We value diversity, and recognition of our most important resource, our employees.