Jessica Eisner

Jessica Eisner is an experienced professional in technical support and education, currently serving as the Technical Support Team Lead at Heard since September 2023, after holding dual roles as a Senior Technical Support Specialist. Previously, Jessica worked at Maze from August 2021 to August 2023, where roles included Director of Support Services and Senior Manager of Level 2 Support. Jessica's extensive background includes significant positions at InVision from June 2015 to August 2021, with advancement through various leadership roles in customer support. Earlier experience at the University of California Risk and Safety Solutions involved responsibilities as an Agile Test Engineer and QA/QC Analyst, while initial work included teaching at Courtyard School and serving as an Office Assistant at CSU, Sacramento. Jessica holds a Master of Science in Educational and Instructional Technology and a Bachelor's degree in French Language and Literature.