Claire Franklin

Business Apprenticeship Tutor at Heart of Yorkshire Education Group

Claire Franklin is an experienced Business Apprenticeship Tutor currently working at Heart of Yorkshire Education Group. Claire previously served as Manager of Customer Service at Aviva for over three decades, where Claire excelled in leading, coaching, and motivating teams to provide exceptional customer service. Claire also has expertise in migrating customer service processes to offshore suppliers and supervising customer service teams to exceed business objectives. Claire started their educational journey at Queen Anne Grammar School in York.

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