Msol John O’Brien

John O'Brien, MSOL has a diverse work experience spanning several roles and industries. John'smost recent position was as the Director of Community Relations at Hearth Management, starting in April 2022. In this role, they were responsible for achieving maximum occupancy and revenue potential, generating new prospects, and converting them into residents. John also coordinated move-ins and move-outs of residents and maintained detailed lead and prospect information within the company's CRM. Additionally, they built strong referral relationships with local business partners and participated in the development of effective sales and marketing plans.

Prior to their role at Hearth Management, John worked at Net Health. From July 2021 to April 2022, they served as an Implementation Specialist, providing training and support to new clients for the implementation of software solutions. John also assisted with configuring databases and provided go-live support to clients. Earlier, from July 2020 to July 2021, they were a Client Advocate at Net Health. In this role, they interacted with clients to address their inquiries, concerns, and requests, troubleshooting issues and escalating them as necessary.

Before joining Net Health, John was a Care Manager at Connecticut Community Care, Inc. from August 2019 to July 2020. In this position, they arranged non-medical home care services and assessments to support adults with disabilities in living in the community. John also provided services to families with a relative who was temporarily incapacitated or unable to manage the household.

Prior to their transition to the healthcare and senior living industries, John worked as a Case Manager at the Center for Transitional Living LLC. John held this position from January 2018 to August 2019, and was responsible for managing and coordinating services for individuals transitioning from homeless shelters to permanent housing.

John's earlier experience includes serving as a Soldier in the US Army from October 2008 to June 2012. Overall, their work experience showcases their skills in sales and marketing, client support and training, community care, and case management.

John O'Brien, MSOL, has a diverse education history. John began their educational journey in 2003 at Francis T. Maloney High School, where they obtained their high school diploma in 2007.

In 2015, John O'Brien enrolled at Goodwin College and pursued a Bachelor of Science degree in Human Services, General. John successfully completed their studies in 2017.

Seeking further specialization in organizational leadership, John O'Brien attended Goodwin University from 2019 to 2020. During this period, they earned a Master of Science degree in Organizational Leadership.

Continuing their academic pursuits, John O'Brien enrolled at The University of Arizona Global Campus in 2021. John is currently working towards earning a Doctor of Philosophy degree in Organizational Development/Leadership, with an expected completion date in 2023.

Alongside their formal education, John O'Brien has obtained several certifications to enhance their skill set. In July 2020, they completed certifications in Customer Service: Handling Abusive Customers, Customer Service: Managing Customer Expectations, Listening to Customers, and Remote Work Foundations, all from LinkedIn. These certifications add depth to their expertise in customer service and remote work.