Pedro Ramirez is a Customer Success Manager at Hearth since February 2025, with prior experience as SMB Customer Success Manager at Apollo.io from February 2023 to February 2025, where a management of over 100 accounts led to an impressive churn rate of 2%. Previously, Pedro served as Senior Customer Advocate at Apollo.io, generating over $100,000 in annual recurring revenue. At SMR Consulting & Trade, a role as Mid-Market Customer Success Manager resulted in a 25% increase in client satisfaction and a significant reduction in import costs. Pedro began the career at Summit Inc. as a Sales Development Representative and has a solid foundation in customer service from the role at Teleperformance. Educational qualifications include a Bachelor's Degree in International Business from Universidad Panamericana, graduating with a GPA of 3.6, and a High School Diploma from North Kansas City High School.
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