Michael Owen

Michael Owen has extensive experience in business systems and technology, with their most recent role being the Director of Business Systems & Technology at Hearts On Fire since July 2022. Prior to that, they held the position of Senior Manager of Business Systems & Technology at Chow Tai Fook North America from February 2020 to July 2022.

Earlier in their career, Michael held multiple roles at Hearts On Fire, including Manager of Business Systems from March 2018 to February 2020, Senior Business Analyst from May 2016 to March 2018, Senior Manager of Credit and Collections from July 2015 to May 2016, and Credit and Collections Manager from January 2013 to July 2015. In these positions, they oversaw the collection of accounts receivables, managed credit and collections analysts, and maintained relationships with customers, the sales team, and management.

Prior to joining Hearts On Fire, Michael worked at Centro Properties Group, where they served as a Senior Northeast Property Collector from February 2009 to March 2011, handling the collections of delinquent accounts receivables for over 500 tenants across 40 properties. Michael also worked as a Lease Compliance Administrator from October 2008 to February 2009, analyzing lease documents and ensuring accurate rent reporting and collection of sales data.

Overall, Michael Owen possesses a strong background in business systems and technology, particularly in credit and collections management, culminating in their current role as Director of Business Systems & Technology at Hearts On Fire.

Michael Owen completed their education at Boston University, where they earned a Bachelor's degree in Management. Michael attended the university until 2008, though the start year is not specified. In terms of additional certifications, Michael obtained the Scrum Master Certified (SMC) qualification from the Scrum Alliance in January 2022.