Anthony Walstow

Anthony Walstow is an experienced IT Services Manager with a strong track record in the management and enhancement of IT service delivery across various organizations. Currently serving as IT Services Manager for Corporate Services at Heathrow since September 2016, Anthony oversees critical back office systems, day-to-day operations, and vendor management while maintaining service excellence. Prior roles include Service Delivery Manager at McLaren Technology Group and IT Services Manager at City Link, where significant operational stability was achieved through effective ITIL framework implementation. Anthony initiated recruitment and training processes while serving as Service Desk Manager at Superdrug, implementing an internal IT Help Desk that improved first-time fixes and SLA compliance. Additionally, previous experience at Kensington Mortgages involved establishing ITIL-aligned processes across incident and problem management while overseeing a technical support team. Throughout the career, Anthony has demonstrated a commitment to operational efficiency, vendor management, and team development.