Wietse Cornelissen

Global Manager RTC & Customer Experience at Heineken

Wietse Cornelissen currently serves as the Global Manager RTC & Customer Experience at The HEINEKEN Company, a position held since June 2014, where responsibilities include shaping RTC and Customer Experience capabilities globally and enhancing sales power in various regions. Previously, Wietse held roles such as Senior Program Manager Logistics and Senior Global Lead Global Customer Service & Logistics, focusing on improvements in D2C eCommerce operations during the Covid pandemic. Prior to joining The HEINEKEN Company, Wietse was a Manager at Accenture Strategy, leading consulting projects in strategy development and market analysis, and served as a Consultant at Nolan, Norton & Co. Wietse holds a Master’s degree in Technology & Innovation Management and a Bachelor’s degree in Chemistry with Management Studies, both from the University of Sussex.

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