Mafalda Mota

Mafalda Mota currently serves as a Business Operations Analyst at HeiQ, where responsibilities include translating business requirements into user stories and mapping processes using BPM methodologies. Previous roles include Data Entry and ERP user support, managing records and supporting user training, as well as positions at Unilever as an Embaixadora Carte D'Or, CP71 - Oporto Tourist Apartments as Responsável de operações e check-ins, and VK-Agência de Comunicação as Account & Project Manager. Early experience includes conservator/restorer roles at Signinum and the Centro de conservação e restaura da Universidade Católica do Porto. Mafalda holds a Licenciatura in Conservação e Restauro from Universidade Católica Portuguesa and has completed courses in Digital Project & Process Management and Digital Marketing.