Helion
John Winegarden is an experienced professional in customer experience and technical communication, currently serving as a Senior Customer Experience Analyst at Helion since May 2020, where responsibilities include managing customer experience for SaaS/PaaS digital health applications. Prior roles include Senior Consultant at System One, where John led risk management initiatives for PNC Technology Infrastructure Services, and IT Project Owner at CVS Health, overseeing diverse teams in Agile and Waterfall settings. Additional experience encompasses technical writing and web development positions at organizations such as Philips Respironics and Bondi Media. John holds a Bachelor of Science in Integrated Marketing Communications from Point Park University and an Associate's degree in Media and Professional Communications from the University of Pittsburgh.
Helion
Helion is a healthcare technology and services firm that helps payers cultivate high-performing networks while empowering providers to operate at their best—and in doing so, help patients heal better. Our end goal is health and healing in the home, but our solutions create value along a broader part of the health care continuum. Through the added intelligence we bring, provider organizations can deliver better network performance for payers, while payers can provide compensation to providers that reflects their true value. Best of all, patients receive better care and an improved experience. Helion combines payer, provider, clinical, technological, and strategic perspectives on home and community care. Our metrics and algorithms are based on proprietary datasets and tailorable models that learn from data over time to provide better insights and drive bigger cost-savings and improved care. Our approach doesn’t just generate increased value in one year. It delivers increased value every year. Our solutions focus on home care solutions for payers and providers because patients are happier and can heal faster at home. With the right tools in the hands of the right providers, patients can receive a broader range of care —care that helps them do better and avoid future complications in their preferred environment. That means more value for payers and provider organizations, and better outcomes and more satisfaction for patients.